FAQ's
If the "Pay This Amount" box on your statement says "0.00" you do not owe any money now. In most cases, it means we are in the process of billing your insurance company and have not yet determined what amount, if any, you owe. If you do owe money after your insurance company has paid its portion, that outstanding amount will appear in the "Pay This Amount" box on a later statement.
You are responsible for paying any amount not covered by insurance. We're happy to work with you to develop a reasonable payment plan to meet your needs.
Whenever possible we try to combine charges onto one statement. However, some payor regulations mandate that services be billed separately.
If you have insurance through a second source, such as through your spouse's employer or under a supplemental plan, you can sometimes submit a claim for the amount your primary insurance provider did not cover. In most cases, a photocopy of your bill and a copy of the Explanation of Benefits form from your primary carrier is all that's required by the secondary provider.
Even if you do not have the financial resources to pay the entire balance due, we strongly encourage you to call us and let us know. We have many alternatives to immediate payment in full, and we are willing to work with you on a zero interest installment program of up to six months.
